16:35
You better go home and audit every single employee you have and you better figure out which employee makes the other employees miserable. I don't give a [__] if it's your number one salesperson, your best [__] developer, or your co-founder. Cancer spreads. Speed is no question the variable of success. The most important thing for speed for your company and your service is your internal culture. The number one thing that will make your company go fast is continuity and lack of politics. Which means we are on the dawn of the era where emotional intelligence is about to become the single most important trade.
That skills through technology growth will continue on a daily basis to be commoditized. But your emotional capabilities to interact with others will become an very, very important trade. I highly recommend How many people here have a company with more than 10 people? Raise your hand. I highly, highly, highly recommend you go home and audit every single employee you have and you better figure out which employee makes the other employees miserable. I don't give a [__] if it's your number one salesperson, your best [__] developer, or your co-founder. Cancer spreads. With cancer and politics comes lack of speed. Your company will get much slower because people are sitting
around debating how miserable they are or worried to have meetings with other individuals. Your company will get slow in a world where the speed of product output, features, and how you interact with your customers has never been greater. So I implore a tech-centric, financial-centric type A room like this to go home and get really in tune with their [__] feelings. In my company, the number two person is not the CFO or the CEO, a COO, excuse me. The number two person after me is Claude Silver. She is the chief heart officer. She's the head of HR, call it what you want. It is no question the biggest variable to our success.
It has never, and I mean ever, been more important for you to care about the internal feelings, culture. Let me tell you how you do not build culture. You do not build culture by having free snacks in your cafeteria. Let me tell you how you do not build culture. You do not build culture by having a foosball table or open seating. You build culture by actually talking to people one by one and understanding what they care about. And what you will learn is some people want money and some people want time with their family and some people want title and some people want creativity. And it is your job, how many people are the CEO of their company?
It is your job to know every single one of those things about every single person every single day cuz 23-year-old Sally at 27 wants different [__] 31-year-old Charlie at 34 wants different [__] It is time that this ecosystem starts paying attention to the human elements that will drive our businesses to the next level. This is a conversation we are not having and it is the conversation in the next decade. Thank you.
